Tactiv’s Help Desk offers you and your team a variety of support options designed to ensure you are able to contact us or find the information you need.
We are improving our client support services, including a new online support ticket option so you can lodge your support requests with our team 24/7/365. Additionally we have integrated our phone, email and Enquire application support with our new Help Desk Support ticket management system to improve our internal Help Desk services.
As part of the rollout of this new system and improved service options we ask that you read on to get the new contact details and information about each of our support options. Our website has been updated with a new Support section, which provides details on all our support options, as well as Help and Tips, information on System Releases and other support related topics.
New Help Desk Phone Number: +61 7 3911 1245
We have recently changed our Help Desk phone number. For all Enquire support please contact the Help Desk on +61 (7) 3911 1245. You can now leave a message, including outside our standard business hours. All messages are transferred into our support ticket management system for attention.
New Support email: firstname.lastname@example.org
You can now reach our Help Desk using the email@example.com email address. All support emails are transferred into our support ticket management system so they can be managed and tracked by our Help Desk.
New Online Ticketing: https://support.tactiv.net
You can access our new online support ticket option on our website, or directly at support.enquire.net.au. Online support tickets are directly integrated into our support ticket management system, alongside calls and emails, for Help Desk attention. Online support tickets can be submitted 24/7/365 for attention during our standard business hours.
Support within Enquire
You can submit online support tickets at anytime from within Enquire simply by selecting “Support”. The online ticket form provided is directly integrated to our support ticket system so all requests are streamlined and targeted to our Help Desk for action.
Within Enquire you will also start to see new and improved help content, more related suggestions and new support articles to both introduce new features as well as help you with all existing features.
All previous support contacts are still active, as are all existing support cases. To ensure we are able to better manage, track and respond to your needs we ask you update your contacts to include our new details so you enjoy the most responsive service possible from the Enquire Help Desk.
For more information, contact the Help Desk at any of the options above.