Do you want to do good, add value and combine your career with your personal values? Our team is growing and we would love to hear from you.
Customer Success and Implementation Officer
Are you a passionate, empathetic and natural problem solver with an interest in the government and not for profit sectors? Tactiv has an excited job opportunity for a Customer Success and Implementation Officer in Wellington, New Zealand. We are looking for an independent, approachable and skilled communicator to support our customers with the implementation and use of our software – Enquire. Part of your role will be analysis and configuration of our software, supporting our customers and contributing to the development of customer support materials. Desired skills are experience with ticketing systems, a background in cloud-based software and experience in ICT support.
Interested? Apply via SEEK
We are always interested to get in touch with talented individuals with the following skills and experience:
Business Development/Account Managers
Driven BDM Lead Generation Specialist responsible for prospecting, qualifying and generating new sales leads, responding to in-bound warm leads and supporting turn key clients through the buying process.
Skilled in the management and delivery of projects, experience managing and informing a number of stakeholders.
Skilled in process modelling and analysis of business needs and translation to requirements; design of solutions to support process analysis and requirements.
Expertise in software features, functionalities, architecture platforms, methods and techniques; experience conducting technical and quality review of configurations.
Experience with Java 7 or 8, Spring Framework and Spring Boot, SQL and database design. OO design skills, unit testing, integration testing and refactoring skills.
Experience developing test cases and conducting unit and system tests; management and status reporting skills.
Expertise in test tools and methods, experience in setting and documenting test strategies and test plans.
Client Support and Communications
Experience in ICT support, ticketing systems and cloud-based software; communication and interpersonal skills; analytical problem solving skills.
We are a dedicated team of passionate and enthusiastic individuals who really want to make the world a little bit better. Tactiv are the creators of Enquire – grant management, contract management and impact reporting software used by not-for-profit, government and philanthropic organisations. We are very much focused on the continuous improvement of our software as well as the work our clients do, to always provide the best service to them. We care about making in impact – on an individual level with the work we do every day, but also from a larger perspective with the value Enquire brings to organisations who make a real difference in their community. And in the meantime, we have a great time!
Enquire Grant, Contract and Impact Reporting Management software streamlines administration, enhances visibility and automates reporting across our 3 easy-to-use online solutions.
The NSW Office of Emergency Management utilises Enquire to manage their competitive grants program using both the Management Portal and the Client Portal to seamlessly connect grant applications through external assessors, to contract award and acquittal processes.
Wine Australia supports a prosperous Australian grape and wine community. Enquire provides Wine Australia with a grants management system that supports online applications and assessment.
The New Zealand Ministry of Foreign Affairs and Trade uses Enquire to manage their $2.2 billion International Aid Programme. With a Portfolio/Project approach the Ministry can manage all their program and contracts worldwide.
The Queensland Government utilises Enquire to manage online applications, assessment workflows, contracts and payments integrating with financial systems and supporting program wide workflow management and performance reporting.
The leading easy-to-use and flexible “no code” online software solution for grant, contract and impact reporting management for government agencies, not-for-profits, corporates and foundations since 2005.
Built on Best
Software as a Service
or Hosting Fees
Enquire, The Go-to Grant, Contract and Impact Reporting Software Specialist. #enquire